
Simplifies and orients access to the knowledge base with the use of voice and multilingual Virtual Assistant
Value proposition
The search for and extraction of an exact value, result, answer from complex documentation; generation of post-learning reports.
Benefit
Optimisation of resources and processes, availability of rapid 24-hour responses.
Web interface for LLM templates
Intuitive design
Responsive design
Syntax highlighting
Markdown and LaTeX support
Model Management
API Integration
Virtual assistants in the corporate environment
Current Scenario
When an expert leaves the agency a very important knowledge base vacuum remains: corporate knowledge is highly centralised in senior agents. In their absence, a knowledge vacuum is created that prevents junior agents from making informed decisions and providing adequate answers to clients. Inefficiency in the transmission of knowledge has a negative impact on the quality of the service offered, with delays and possible errors.
Goal
Provide access to the knowledge base to ensure the quality and effectiveness of Agency/Company processes
Solution
- Virtual agent
- WhatsApp h24
- Conversational Interaction
- Multiple Access Channels
- Toll-free number
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